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Orders and delivery
Can I still place orders?
Will my order be delivered on time?
What measures have you taken?
Where is my order?
My order was delivered to a Point Relais dispatch point which is currently closed, what should I do?
Can I make a return during this period?
Will I receive a refund before the initial deadline? / How long will my refund take if I make a return?
I’ve already sent my return, are you going to receive it?
Can I contact the customer service department?
Is your Poitiers shop open?
Some of your items come from Asia, could they be contaminated?