If you have entered your promo code but it hasn’t been deducted from your order there could be a number of reasons:
-You may have sale items in your basket (promo codes cannot be used in addition to other ongoing promotions).
-You have copied your promo code into the box labelled “Enter your gift voucher code” instead of the one marked “Enter your promo code”.
-You have forgotten to click “validate” next to the “Enter your promo code” box, and so it has not been deducted.
>> If you continue to encounter problems using your promo code, contact our after sales team on : firstname.lastname@example.org.