Check the status of your parcel (with the use of your tracking number which you should record on sending your parcel) at the site: colissimo.fr
We receive a large number of parcels every day, it is difficult to empty the container in order to tell you whether the parcel has arrived or not.
When we process your return, you will receive an automated email, confirming the approval or refusal of your return.
If you have requested a refund, you will receive it a few days after you receive the automated email (as this is carried out as a separate process).
>>If you paid for your order through Paypal and you are not completely satisfied with your purchase, you are entitled to submit a “dispute" on their site, this is a very long process, so we would recommend using our after sales service directly!