You are entitled to a 14-day return period, any returned items must be new, unworn, unwashed and clean. For sanitary reasons and health protection, we cannot accept the return of unpacked piercings, earrings or any ear jewel. Where these conditions are not met Toonzshop reserves the right to decline your return.
Postage fees for any returns remain your responsibility, we can only refund the price of returned items.
We are unable to provide exchanges (except in the instance of an error on our part), if you would like a different size or colour, we will provide you with a credit note on receipt of the product.
You can place an order for the item of your choice with the use of this credit note.
Refunds are also possible, in order for one to be processed please specify your request on the form to be enclosed with your return.