As this is a human error and every item on our site is packaged and prepared for dispatch by people and not machines, it remains possible that a mistake or errors may occur.
The Toonzshop Team will be sure to compensate you and will assume responsibility for all return costs.
If you need to make this kind of return, please send your request to: firstname.lastname@example.org explaining the reason for the return and include photos of the fault or the mistake.
We will be sure to reply quickly and explain what to do next.
>> The nature of a non-compliant item is assessed by the after-sales service team.