Postage fees for any returns remain your responsibility, we can only refund the price of returned items.
Using my computer:
1/ Log in to your Toonzshop customer area to create a return request and click on the tab “Return an article”.
2/ Click on “Create a return request”, select the order as well as the item(s) in question, fill in the necessary fields before clicking on “Validate”.
3/ Prepare a parcel containing the items and the completed return form received with your order.
4/ Send you parcel using the post office of your choice to the following address:
45 route de la cassette
>>As the return is your responsibility, we recommend that you retain proof of dispatch as well as the tracking number.
Using my mobile:
The "Return an article" section is not available on the mobile version of the website. To access it, log in to the "classic version" of the website (from your cellphone or tablet, you can make the modification by scrolling to the bottom of the page).