Postage fees for any returns remain your responsibility, we can only refund the price of returned items.
Using my computer:
1/ Log in to your Toonzshop customer area to create a return request and click on the tab “Customer Service” (icon of a man wearing a tie).
2/ Click on “Create a return request”, select the order as well as the item(s) in question, fill in the necessary fields before clicking on “Validate”.
3/ Prepare a parcel containing the items and the completed return form received with your order.
4/ Send you parcel using the post office of your choice to the following address:
34 boulevard du grand cerf
>>As the return is your responsibility, we recommend that you retain proof of dispatch as well as the tracking number.
Using my mobile:
As the “Customer Service” tab is not available on the mobile version of the site you will need to log on from a computer to create your return request.